Tech Support Adventures | iMovie Compressor kit error

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While I’m often the person my friends and family call upon for technical support for Windows, Android, or things on the internet, I have little experience with the Apple ecosystem. But when my friend Josh told me about his sudden and confusing issue with Final Cut Pro X, I was so intrigued that I had to investigate. We eventually figured it out, and I got a crash-course in OSX as well.

The issue:

Final Cut Pro X (10.2) would crash and display a “Final Cut Pro quit unexpectedly” error message whenever an export option was selected.

Further details:

  • OS – El Capitan
  • FCPX – Version 10.2, without Compressor or Motion.
  • iMovie – 10.1.6

No new applications had been installed recently, and FCPX had been working correctly after the last OSX upgrade.

We couldn’t try restoring from a backup as there weren’t any viable backups, but all of the following troubleshooting steps had already been tried without success:

  • restarting the MacBook
  • clearing FCPX preferences
  • making a new FCPX library
  • deleting generated render files
  • making a new user account
  • booting in safe mode
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